Terms & Policies

1. Terms of Service

These terms govern your use of the Tribe & Trails Safaris website and any trip you book with us. By using this site or booking a trip, you agree to the terms below.

Website Content

We try to keep package details, pricing, and availability accurate and up to date. That said, itineraries and prices are subject to change without notice due to factors outside our control (weather, park regulations, supplier availability). Final pricing and itinerary details will always be confirmed with you directly before you book.

Trip Changes

Tanzania's national parks and weather conditions can affect a planned route. We reserve the right to adjust an itinerary for safety, access, or logistical reasons, and will communicate any changes as early as possible.

Liability

Safari travel involves inherent risks associated with wildlife, remote locations, and travel in a developing tourism infrastructure. Tribe & Trails Safaris takes reasonable care in planning and guiding trips, but travelers participate at their own risk. We strongly recommend comprehensive travel insurance for every trip.

Intellectual Property

Text, photos, and design on this site belong to Tribe & Trails Safaris unless otherwise noted, and may not be reproduced without permission.

Governing Law

These terms are governed by the laws of the United Republic of Tanzania.

2. Privacy Policy

We collect only the information needed to respond to your enquiry and plan your trip.

What We Collect

• Name, email address, and phone number when you submit an enquiry or contact form
• Trip preferences you share with us (destination, dates, group size, message content)
• Basic technical data collected automatically by our web host (e.g. browser type, general location) for site security and performance

How We Use It

Your information is used solely to respond to enquiries, plan and manage bookings, and communicate with you about your trip. We do not sell or rent your personal information to third parties.

Third-Party Services

When you contact us via WhatsApp or email, that communication is subject to WhatsApp's or your email provider's own privacy policy. Our contact page also embeds a Google Map, which is subject to Google's privacy policy.

Data Retention

We retain enquiry and booking information for as long as reasonably necessary to provide our services and meet any legal or accounting obligations.

Your Rights

You can request a copy of the information we hold about you, or request that it be corrected or deleted, by emailing info@tribetrailssafaris.com.

3. Booking & Cancellation Policy

Payment Methods

We accept payment via:

• Bank Transfer
• Credit/Debit Card (Visa & Mastercard)
• Mobile Money (M-Pesa and Airtel Money) for local payments

Any applicable bank transfer or card processing fees are the responsibility of the client.

Booking Confirmation

A booking is confirmed once a 30% deposit of the total safari cost has been received. The remaining 70% balance is due 30 days before your arrival. For bookings made within 30 days of departure, full payment is required at the time of booking.

Cancellation Policy

• More than 60 days before departure: Full refund of the deposit, less any bank charges and non-refundable third-party costs (such as permits or accommodation already paid for).
• 30–60 days before departure: The deposit can be transferred to a new travel date within 12 months, or a 50% refund of the total amount paid will be issued.
• Less than 30 days before departure: Payments are generally non-refundable. However, where possible, we will gladly transfer your booking to another travel date within 12 months, subject to availability.

Book with confidence. We believe in honest communication, transparent pricing, and flexible booking options. If your travel plans change, we'll do our best to help you reschedule your adventure.

Questions?

If anything here is unclear, reach out before booking — we'd rather clarify upfront. Contact us here.